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The Cardservice International® Chargeback and Retrieval Department defends its merchants' rights by making sure that
the MasterCard® or Visa® dispute resolution guidelines have been met when the cardholder-issuing banks send us
transaction receipt requests and contested transactions.
The Chargeback and Retrieval Department protects our merchants and reaches favorable resolutions for them. To achieve
this, the department reviews the merchant's responses to transaction requests and contested transactions for completeness
and proper documentation.
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